FAQs
Can I exchange my item if it doesn’t fit or I don’t like it?
Absolutely! You can request an exchange within 30 days after receiving your item. Please note that the shipping cost must be covered by the customer. All exchanges are shipped from Colombia.
How long does it take for my order to arrive?
Your order may take 7–10 business days to reach its destination.
Where can I find your products?
We have a physical store in Medellín, Colombia. You can also find us at Malva stores.
Do you offer international shipping?
Yes, we ship worldwide! Shipping rates may vary depending on the destination.
Any tips for taking care of my clothes besides washing?
Wash them every 5–10 wears, and dry them in the shade.
We are NAU. We are denim experts with Colombian hearts and Colombian hands.
Our family legacy of more than 35 years of experience and know-how is at the core of our brand. We have mastered the art of finishing and the art of washing to deliver a fashion-forward product with the highest standards of excellence and care.
We are committed to bringing your products with a high focus on design, which are handcrafted with the utmost attention to detail, love, and dedication. Through Innovation and exploration, we aim to create unique, fun, and ever-exciting pieces.
We want to make jeans you’ll love that will surely be your best friend for every stage of your life, and every part of your day. Easy, and comfortable pieces with a perfect, reliable fit and enticing materials approachable for everyone to enjoy.
Our goal is to create high-quality, unique, and sustainable garments
All of our materials (such as fabric, rivets, and more) are made by local companies that guarantee responsible practices. They are also free from nickel, lead, and other harmful substances.
We are constantly seeking materials that make our garments a key piece in the path toward sustainability—like recycled threads, reclaimed cotton, and more.
Our fabric is sourced from Latin America and is Cradle to Cradle certified—one of the world’s leading certifications that guarantees safe and sustainable products.
Our garments go through every step of traditional denim production — including tailoring, washing, and finishing. Each piece involves around 7 machines and 200 hands.
We work with one of the country’s most sustainable laundries, which holds a local environmental sustainability certification. We also incorporate their sustainable washing developments from their Awearness line into our collections.
Contacts
Denim made cooler than ever!
At NAU, we’re passionate about creating reliable pieces that accompany you through every stage and moment of your life.
Our mission is simple: To offer easy, comfortable pieces with impeccable fits and premium materials — garments that are affordable for those who value quality and style.
Fill out this form and we’ll get in touch to take the brand to the next level together.